Grace Villas Policies
This policy explains how Grace Villas handles reservation changes, cancellations, and refund requests for apartment bookings and related services.
Grace Villas provides accommodation services, so this policy applies to booking adjustments rather than physical product returns.
Please contact us as early as possible if you need to cancel, reschedule, or correct a reservation.
Any approved refund is generally returned through the original payment channel where possible.
Guests should notify Grace Villas promptly if they need to adjust check-in dates, stay duration, guest details, or package-related booking information. Change requests are subject to availability and confirmation.
Where a revised booking can be accommodated, any price difference or new balance will be communicated before the update is confirmed.
Cancellation requests should be made through the same contact channel used for the booking, or by contacting Grace Villas directly through phone, email, or WhatsApp.
Refund eligibility may depend on the booking stage, notice period, payment status, and whether apartment services or reserved dates have already been committed.
If a refund is approved, Grace Villas will process it using the original payment method where available, or through another agreed channel if needed for completion.
Processing time may vary depending on the payment provider, bank, or platform involved in the original transaction.
For booking updates, cancellation requests, or refund questions, contact Grace Villas at +2348127691436 or gracevillasng@gmail.com.
We recommend reaching out before your stay date so any available options can be reviewed in time.
Grace Villas may update this Return Policy as booking operations or service terms change. The latest version published on this website will apply to future requests unless otherwise stated.